Frequently Asked Questions on the Founders Club

There are 5 tier categories that come with a variety of benefits for members and are priced accordingly to the benefit offered. The specific details of each package can be found under the respective tier packages on the Founder’s Club Page. Fulfillment of the tier benefits will be staged based on when the available products are ready.

Earlier for merchandise, distillery site-based activities and quick turnaround products such as gin and longer lead times for aged products

Additionally, members have early access to new product releases from the distillery, their names displayed in a prominent Founders’ Club display, and invitation to a private annual members event.

The Founder’s Club Members Portal will provide more detail on specific delivery schedules when the information is known, and products are ready for dispatching. Members will also receive notification emails when benefits have been dispatched, and this will include any tracking numbers or references for tracing the delivery. In the event the benefits don’t arrive, please contact Glen Luss Distillery by email info@glenluss.co.uk to resolve the issue.

You can sign-up for a Founder’s Club package through the Glen Luss Distillery website here. Once you have selected the package you want and your payment processed, you will receive an order confirmation and welcome email that provides you with your order information and welcomes you to the Founder’s Club. During the sign-up process you will be asked to create a username and password for use in accessing the Member’s Portal. If you wish to purchase more than one membership package, you will be permitted to do so, however it will be under a separate transaction (repeating the process mentioned above). Similarly, if you wish to purchase a membership package as gift for someone else, there is an option available within the purchase page and when selected, you will be requested to provide additional information regarding the recipient. All confirmation and purchase emails will only be sent to the purchaser.

In the event that a member forgets their username or password they can email info@glenluss.co.uk  to request a reset and confirming some basic identification questions.

You will be required to pay extra for delivery, beyond the Founder’s Club package price and charged at standard rates, and it might not be possible for us to deliver to some locations. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction. It is possible to change your nominated delivery location at any time, by contacting Glen Luss Distillery at info@glenluss.co.uk, subject to available delivery locations and provided sufficient notice is given before the products are to be despatched (delivery costs to the purchaser will be adjusted based on the revised delivery location). Alternatively, you can also arrange collection of your goods directly from the distillery by contacting us to arrange a suitable date and time.

Duty on alcohol is mandated by HM Revenue & Customs, based on the percentage of pure alcohol within the product. The current duty rate in the UK is £28.74 per litre of pure alcohol (valid at January 2020). The current rate for VAT in the UK is 20%. Both Duty & VAT are charged on the products at the point of bottling or removal from the Bonded Warehouse, and the rates are subject to change at the discretion of the UK government. For those members residing outside the UK, the rates of Duty & Taxes may differ and will be the responsibility of the purchaser, and all products shall be exported in bottled form.

Glen Luss Distillery will have default label designs incorporating standardised branding in line with our other products. Founder’s Club releases will have customised designs aligning the label design to the package benefits and membership tier. Bespoke labeling requests can be made in writing prior to production and dispatching, however, may incur additional costs.

Costs related to bottling and labelling are not included in the membership tier price (bottle or label design is at the discretion of individual members; however, the label will contain Glen Luss branding and trademarks in addition to members design). When a member wishes to bottle their cask, a request in writing shall be submitted to Glen Luss Distillery to arrange a suitable time and date for bottling, and to agree the specific requirements (bottle & label design and quantity to be bottled). All bottling will take place on site at Glen Luss Distillery, using the same process and ingredients (i.e. water for reducing cask strength spirit to bottling strength spirit) as other products produced on site.

You are welcome to visit your cask by contacting the distillery directly to arrange a suitable time and date. We request notice of 5 working days for any cask visit and 10 working days if a sample is requested to be collected at the time of the visit. Glen Luss Distillery is a busy, working distillery and there will be times when visits are not possible due to the production schedule or annual leave.

You are welcome to order a spirit sample from your cask (contact us for specific process and price). Samples will be limited to 1 per year, per cask.

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